Privacy Policy of Lima Charlie Inc.

At Lima Charlie Inc., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and utilize our services. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of personal information, including but not limited to:

• Contact Information: Name, email address, phone numbers, and physical addresses.

• Service-related Information: Details related to housing services, preferences, and communication history.

• Payment Information: Financial details necessary for processing payments (handled securely).

2. Methods of Information Collection

We gather information through the following methods:

• Website Forms: Information is submitted through our online forms.

• Government Listings: Data obtained from publicly available listings provided by government entities.

• Referrals: Information received through recommendations from other clients or organizations.

• Cookies and Tracking Technologies: While we do not use cookies, we may utilize other tracking methods to understand user behavior and enhance user experience.

3. How We Use Your Information

The information we collect is used for various purposes, including:

• Providing Services: To facilitate housing assistance for individuals affected by natural disasters.

• Contractual Obligations: To fulfill our role as a government contractor housing provider.

• Customer Support: To respond to inquiries, provide support, and address issues related to our services.

• Communication Management: To handle all communications between landlords and property management companies under the FEMA Direct Leasing Program.

• Service Improvement: To analyze data and improve our services and website functionality.

4. Information Security

We prioritize the security of your personal information and implement several measures to protect it:

• Firewalls: To prevent unauthorized access to our systems.

• Encryption: Sensitive data is encrypted during transmission and storage to safeguard against breaches.

• Access Controls: Restricted access to personal information is granted only to authorized personnel.

• Regular Audits: We conduct regular security audits and assessments to ensure compliance with best practices.

5. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may engage trusted third-party service providers to assist with operations, such as payment processing and data storage. These partners are bound to confidentiality agreements and are prohibited from using your data for unauthorized purposes.

• Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

• SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.

6. Cookies and Tracking Technologies

While we do not use cookies on our website, we may utilize similar tracking technologies to enhance user experience and gather information about how our site is used. Users can manage their preferences regarding tracking technologies through their browser settings.

7. Age Restrictions

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

8. User Rights

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.

• Correction: You may request correction of any inaccurate or incomplete information.

• Deletion: You may request the deletion of your personal information, subject to certain exceptions.

• Objection: You may object to the processing of your personal information in certain circumstances.

9. Contact Information

For any inquiries, requests, or concerns regarding this Privacy Policy or your personal information, please contact us at:

Lima Charlie Inc.
Customer Service: (808) 633-8141
Email: customerservice@limacharlieinc.com
Address: 672 W. 11Th Street , St 380 Tracy , CA 95376

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our services after such changes constitutes your acceptance of the new Privacy Policy.